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Gujarati Matrimony · 10:30

Last Updated: August 2026

Refund Policy

This Refund Policy applies to purchases made through 10:30, including membership fees and conversation packages. By making a purchase, you agree to this Refund Policy in addition to our Terms and Conditions.

1. Membership Fee

The ₹4,999 membership fee is non-refundable. The fee covers application review, identity verification, onboarding and access to the 10:30 community. Once payment is successfully completed, the membership fee will not be refunded except where required by applicable law.

Payment of the membership fee does not guarantee:

  • A match on any particular day
  • A minimum number of introductions
  • Mutual interest
  • A relationship, engagement or marriage

10:30 provides access to the community and the opportunity to meet verified members. Outcomes depend on availability, compatibility and mutual interest.

2. If Your Application Is Not Approved

Our recommended operational model is that the membership fee should be charged only after your application is approved. This avoids charging applicants who are not admitted to the community. If you are charged before approval, a separate rejection/refund rule should be disclosed before payment.

3. Conversation Packages

Conversation packages are purchased separately from membership. The price, number of conversations and any validity period will be displayed before purchase. Unless otherwise stated at checkout or required by applicable law, conversation packages are non-refundable, non-transferable, not redeemable for cash, and personal to the member who purchased them.

4. If We Cannot Match You

If 10:30 is unable to connect you with another member for a scheduled conversation, you will not be charged for that conversation and no conversation entitlement will be deducted. Where applicable, your priority may be increased for a future matching opportunity. A future match is not guaranteed.

5. Technical Failure

If a conversation cannot take place because of a technical failure caused by 10:30 or our service providers, we may restore the conversation entitlement to your account. Refunds are generally not issued where restoring the conversation entitlement adequately resolves the issue.

6. Member No-Show

If you fail to attend a scheduled conversation, join substantially late or leave without a valid technical reason, the conversation may be treated as used. No refund or conversation credit may be provided. If the other member fails to attend, your conversation entitlement should not be deducted.

7. Poor Chemistry Is Not Grounds for a Refund

A conversation is considered successfully delivered if the scheduled introduction and video conversation take place. A refund will not be provided merely because you did not like the other member, there was no chemistry, either party selected No, mutual interest did not occur, or the conversation did not lead to further contact.

8. Removal From the Community

If your membership is suspended or terminated because you violated our Terms, Community Guidelines or safety rules, you may lose access to the Service. In such circumstances, membership fees and unused conversation entitlements may be forfeited to the extent permitted by applicable law.

9. Duplicate or Incorrect Charges

If you believe you were charged more than once, an incorrect amount, or without receiving the purchased entitlement, please contact us at support@tenthirty.live. Include:

  • Your registered name
  • Phone number or email
  • Transaction ID
  • Date of payment
  • Amount charged
  • Description of the issue

We will review the transaction and correct confirmed billing errors.

10. Payment Provider Issues

Refund processing, where applicable, may be subject to the rules and processing times of banks, card networks, UPI providers and payment gateways.

11. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact 10:30 before initiating a chargeback so we have an opportunity to investigate. Fraudulent chargebacks or payment disputes may result in suspension of your account. Nothing in this section limits any lawful rights available to you.

12. Statutory Rights

Nothing in this Refund Policy overrides any mandatory consumer rights or refund obligations under applicable law. Where applicable law requires a refund, cancellation or other remedy, 10:30 will comply.

13. Policy Changes

We may update this Refund Policy from time to time. Any changes will apply prospectively unless applicable law requires otherwise. The latest version will always display the most recent "Last Updated" date.

14. Contact

Idyllic Software Pvt Ltd
Email: support@tenthirty.live
Address: 4 Marble Arch, Aundh, Ganeshkhind Road, Pune 411007